Order Processing Policy

This Order Processing Policy explains how orders are securely reviewed, prepared, customized, and fulfilled at Sneeber. Sneeber.com is a registered brand proudly owned and operated by Michelle Bowman.

By placing an order on https://www.sneeber.com, you agree to the operational terms and processing workflows outlined below.

Business Information

• Brand Name: Sneeber
• Legal Owner: Michelle Bowman
• Operations Address: 4936 Hollow Ridge Rd, Dallas, TX 75227, United States
• Email: [email protected]
• Phone: +1 (972) 318-6490
• Business Hours: 8:00 AM – 6:00 PM Central Time (CT), Monday – Friday

Order Cut-Off Time

• Daily Order Cut-Off Time: 6:00 PM Central Time (CT)
• Orders placed after 6:00 PM CT will be moved to the queue and processed on the next business day.
• Note: Business days are Monday through Friday, excluding U.S. federal holidays.

Order Processing Time (Handling Time)

All orders are carefully processed and prepared within 1 to 3 business days (Monday – Friday). During this dedicated processing window, our home studio manages the following steps:

• Verifying customer billing and shipping information.
• Confirming secure payment authorization with our gateways.
• Executing custom on-demand printing and manufacturing (specifically for our apparel/merch items) or carefully selecting curated pieces (for our jewelry items).
• Performing strict quality control checks on every single product.
• Packaging the order securely to ensure safe transit.

Once your order successfully passes quality control and processing, it will be handed over to major domestic carriers, and you will receive an automated shipping confirmation email.

Order Confirmation Emails

Immediately after placing an order, you will receive an automated Order Confirmation Email verifying that our system has received your request. A separate, secondary email containing active tracking details will follow the moment the package leaves our space. If you do not receive an initial confirmation within 24 hours, please check your spam folder or reach out to [email protected].

Order Status and Tracking

When your shipment is dispatched, your email notification will clearly display:

• An active tracking number.
• Assigned shipping carrier information (e.g., USPS, UPS, FedEx).
• A direct tracking link to monitor your delivery status in real-time.

Address Accuracy Responsibilities

Customers are entirely responsible for providing 100% accurate and reachable shipping information at checkout. Incomplete or incorrect addresses can lead to carrier delays or structural delivery failures. Please review your details carefully and contact us immediately if you spot a mistake. We will try our best to update it, but we cannot guarantee modifications once the order enters processing or production.

Potential Processing Delays

Order processing windows may occasionally extend due to seasonal high order volumes, federal holidays, unexpected payment verification holds, or unforeseen operational bottlenecks. If a significant delay impacts your specific order, our team will proactively notify you via email with an update.

Fraud Prevention and Verification

To safeguard our buyers and maintain a compliant e-commerce ecosystem, certain orders may be flagged by our security filters for manual review. Sneeber reserves the right to contact customers for verification, request minor additional details, or cancel highly suspicious transactions. If an order is canceled due to fraud suspicion, a 100% full refund will be issued back to the original form of payment immediately.

Order Cancellation Window

Customers may request a full order cancellation within 24 hours of purchase by emailing [email protected]. Once an order crosses this 24-hour mark and enters active processing or custom printing, it cannot be canceled and must instead follow our standard 60-day Return & Refund Policy upon arrival.

Contact Us

If you have any operational questions or require support regarding your order’s status, please reach out to our administrative desk:

• Sneeber (Owned by Michelle Bowman)
• Address: 4936 Hollow Ridge Rd, Dallas, TX 75227, United States
• Email: [email protected]
• Phone: +1 (972) 318-6490
• Support Hours: 8:00 AM – 6:00 PM Central Time (CT), Monday – Friday

Last updated: May 2026