Cancellation Policy

This Cancellation Policy explains how customers may cancel orders placed on https://www.sneeber.com. Sneeber.com is a registered brand proudly owned and operated by Michelle Bowman.

By placing an order with Sneeber, you explicitly agree to the cancellation terms and corporate workflows outlined below.

Business Information

• Brand Name: Sneeber
• Legal Owner: Michelle Bowman
• Operations Address: 4936 Hollow Ridge Rd, Dallas, TX 75227, United States
• Email: [email protected]
• Phone: +1 (972) 318-6490
• Business Hours: 8:00 AM – 6:00 PM Central Time (CT), Monday – Friday

Order Cancellation Window (24 Hours)

Customers may request to cancel their order within 24 hours of purchase.

• Why We Have a Strict 24-Hour Window: Because we operate as an independent custom design studio, many of our apparel and merchandise items enter custom print-on-demand (POD) production lines immediately after this period. Once materials have been allocated and printing has begun, the order can no longer be stopped or canceled.
• Cancellation requests submitted after the 24-hour mark are not eligible for cancellation, but they are fully protected under our standard 60-day Return & Refund Policy upon delivery.

How to Request an Order Cancellation

To request an immediate cancellation, please reach out to our administration desk as soon as possible within the 24-hour window:

• Email: [email protected]
• Please Include: Your full legal name, order number, and a brief reason for the cancellation.

Our small family team will review your email submission and respond or confirm the cancellation within business hours.

Cancellation Approval & Fulfillment Status

If your cancellation request is submitted within the eligible time frame and approved:

• Your order status will be formally closed in our system.
• You will receive an automated cancellation receipt email.
• Your refund will be issued immediately according to our financial protocols.

Please note: Orders that have already been customized, packed, or handed over to shipping carriers cannot be canceled under any circumstances. In these instances, you must wait for the package to arrive and utilize our free 60-day return shipping process.

Refunds for Cancelled Orders

All approved cancellations will be refunded directly back to the original method of payment utilized during your checkout screen (including PayPal, Credit Cards, or Debit Cards). Sneeber does not issue refunds to alternative financial accounts to maintain strict anti-fraud compliance.

Refund Processing Timelines:

• Sneeber Processing Window: Refund issued in our backend within 4 business days.
• Banking/Processor Posting Time: Your card issuer or PayPal networks may take an additional 2 to 3 business days to route the funds back to your account statement.
• You will receive an automated email confirmation the exact moment the refund is pushed from our store.

Fraud Prevention & Merchant Cancellations

To safeguard our merchant operations and customer security, Sneeber reserves the right to unilaterally cancel any order if:

• Financial fraud or high-risk transaction alerts are triggered by our payment gateways.
• Your billing profile information cannot be legally verified.
• Severe system technical glitches result in incorrect product pricing displays. In any merchant-canceled event, you will be notified instantly via email and issued a 100% full refund to your original payment method.

Contact Us

If you require urgent assistance regarding an order cancellation, please contact our support desk:

• Sneeber (Owned by Michelle Bowman)
• Address: 4936 Hollow Ridge Rd, Dallas, TX 75227, United States
• Email: [email protected]
• Phone: +1 (972) 318-6490
• Support Hours: 8:00 AM – 6:00 PM Central Time (CT), Monday – Friday

Last updated: May 2026